Work Type: Full-time
Shift: Day Shift
Description:
POSITION FUNCTION= Work Remote Position
Carries out day- to- day client service activities within the health center earnings operations of a designated Client Organization Providers (PBS) area. Functions as part of a Customer support group at an appointed PBS place accountable for making sure exceptional consumer fulfillment through prompt, precise and expert follow-up and resolution to client grievances, issues, concerns and basic queries. This position reports to the Manager PFS Customer Care.
VITAL FUNCTIONS
Understands, comprehends, integrates, and shows the Trinity Health Objective, Vision, and Worths in habits, practices, and choices.
Carries out customer care activities managing different self-pay and insurance coverage billing and collection questions, demands and associated functions as part of the earnings cycle procedure for an appointed PBS place.
Helps clients in the resolution of billing concerns, which might consist of establishing payment strategies and reacting to grievances, issues and basic questions in a prompt, responsive and effective way.
Offers in-depth documents and reports of client problems, problems, interactions, actions taken and leads to suitable system( s).
Tracks patterns of customer support encounters and suggestions for resolutions of the concerns and findings for the manager.
Deals with separately or intensifies problems impacting consumer problems and problems to the Manager Client Service.
Carries out interaction and follow-up procedures associated client service and guarantees such activities are sent prompt, tracked, trended and reported to essential stakeholders.
Carries out other responsibilities as required and appointed by the manager.
Preserves a working understanding of suitable Federal, State, and regional laws and guidelines, Trinity Health’s Stability and Compliance Program and Standard Procedure, along with other policies and treatments in order to make sure adherence in a way that shows sincere, ethical, and expert habits.
MINIMUM CERTIFICATIONS
High school diploma or Partner’s degree in Accounting or Service Administration or associated field, and a minimum of one (1) year of experience and pertinent understanding of profits cycle functions and systems working within a health center or center environment, a medical insurance business, handled care company or other healthcare monetary service setting, carrying out medical claims processing, monetary therapy, monetary clearance, accounting or client service activities or a comparable mix of education and experience. Experience in a complex, multi-site environment chosen.
Previous service/call center experience with the capability to react to client queries and expectations in an extremely effective and efficient way.
Exceptional spoken and written interaction abilities and organizational capabilities.
Strong social abilities in connecting with internal and external clients, that includes the capability to analyze client requirements and advising suitable actions to please client requirements.
Precision, attention to information and time management abilities.
Capability to work individually and run keyboard and telephone efficiently.
Fundamental understanding of Microsoft Workplace, consisting of Outlook, Word, PowerPoint, and Excel.
Conclusion of regulatory/mandatory accreditations and abilities recognition proficiencies chosen
Should be comfy operating in a collective, shared management environment.
Needs to have an individual existence that is defined by a sense of sincerity, stability, and caring with the capability to motivate and inspire others to promote the approach, objective, vision, objectives, and worths of Trinity Health.
PHYSICAL AND PSYCHOLOGICAL REQUIREMENTS AND WORKING CONDITIONS
This position runs in a common workplace environment. The location is well lit, temperature level managed and devoid of dangers.
Incumbent interacts often, face to face and over the phone, with individuals in all areas on item assistance concerns.
Manual mastery is required in order to run a keyboard. Hearing is required for substantial telephone and personally interaction.
The environment in which the incumbent will work needs the capability to focus, fulfill due dates, deal with numerous tasks at the very same time and adjust to disruptions.
Should have the ability to set and arrange own work top priorities and adjust to them as they alter regularly. Need to have the ability to work simultaneously on a range of tasks/projects in an environment that might be difficult with people having varied characters and work designs.
Should have the capability to abide by Trinity Health policies and treatments.
Trinity Health’s Dedication to Variety and Addition
Trinity Health utilizes about 133,000 coworkers at lots of health centers and numerous university hospital in 22 states. Due to the fact that we serve varied populations, our coworkers are trained to acknowledge the cultural beliefs, worths, customs, language choices, and health practices of the neighborhoods that we serve and to use that understanding to produce favorable health results. We likewise acknowledge that each people has a various point of view and viewing our world which these distinctions typically cause ingenious options.
Trinity Health’s commitment to variety consists of a unified labor force (through training and education, recruitment, retention and advancement), dedication and responsibility, interaction, neighborhood collaborations, and provider variety.
Trinity Health.
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