Work Type: Full-time
Shift: Day Shift
Description:
POSITION FUNCTION
Carries out day- to- day customer support activities within the medical facility earnings operations of an appointed Client Organization Providers (PBS) place. Acts as part of a Client service group at a designated PBS place accountable for making sure exceptional consumer fulfillment through prompt, precise and expert follow-up and resolution to client problems, issues, concerns and basic queries. This position reports to the Manager PFS Customer Support.
VITAL FUNCTIONS
Understands, comprehends, integrates, and shows the Trinity Health Objective, Vision, and Worths in habits, practices, and choices.
Carries out customer care activities managing different self-pay and insurance coverage billing and collection queries, demands and associated functions as part of the income cycle procedure for an appointed PBS area.
Helps clients in the resolution of billing concerns, which might consist of establishing payment strategies and reacting to problems, issues and basic queries in a prompt, responsive and effective way.
Offers in-depth paperwork and reports of client problems, concerns, interactions, actions taken and leads to proper system( s).
Tracks patterns of client service encounters and suggestions for resolutions of the concerns and findings for the manager.
Deals with individually or intensifies concerns impacting client problems and problems to the Manager Client Service.
Carries out interaction and follow-up procedures associated customer support and makes sure such activities are sent prompt, tracked, trended and reported to crucial stakeholders.
Carries out other responsibilities as required and designated by the manager.
Keeps a working understanding of suitable Federal, State, and regional laws and guidelines, Trinity Health’s Stability and Compliance Program and Standard Procedure, in addition to other policies and treatments in order to make sure adherence in a way that shows sincere, ethical, and expert habits.
MINIMUM CERTIFICATIONS
High school diploma or Partner’s degree in Accounting or Company Administration or associated field, and a minimum of one (1) year of experience and pertinent understanding of income cycle functions and systems working within a health center or center environment, a medical insurance business, handled care company or other healthcare monetary service setting, carrying out medical claims processing, monetary therapy, monetary clearance, accounting or customer care activities or a comparable mix of education and experience. Experience in a complex, multi-site environment chosen.
Previous service/call center experience with the capability to react to consumer questions and expectations in an extremely effective and efficient way.
Exceptional spoken and written interaction abilities and organizational capabilities.
Strong social abilities in engaging with internal and external clients, that includes the capability to translate client requirements and suggesting suitable actions to please client requirements.
Precision, attention to information and time management abilities.
Capability to work separately and run keyboard and telephone efficiently.
Standard understanding of Microsoft Workplace, consisting of Outlook, Word, PowerPoint, and Excel.
Conclusion of regulatory/mandatory accreditations and abilities recognition proficiencies chosen
Need to be comfy operating in a collective, shared management environment.
Needs to have an individual existence that is defined by a sense of sincerity, stability, and caring with the capability to motivate and encourage others to promote the approach, objective, vision, objectives, and worths of Trinity Health.
PHYSICAL AND PSYCHOLOGICAL REQUIREMENTS AND WORKING CONDITIONS
This position runs in a normal workplace environment. The location is well lit, temperature level managed and devoid of dangers.
Incumbent interacts regularly, face to face and over the phone, with individuals in all places on item assistance concerns.
Manual mastery is required in order to run a keyboard. Hearing is required for comprehensive telephone and personally interaction.
The environment in which the incumbent will work needs the capability to focus, fulfill due dates, deal with a number of jobs at the very same time and adjust to disturbances.
Should have the ability to set and arrange own work concerns and adjust to them as they alter often. Should have the ability to work simultaneously on a range of tasks/projects in an environment that might be difficult with people having varied characters and work designs.
Needs to have the capability to adhere to Trinity Health policies and treatments.
Trinity Health’s Dedication to Variety and Addition
Trinity Health uses about 133,000 coworkers at lots of health centers and numerous university hospital in 22 states. Due to the fact that we serve varied populations, our coworkers are trained to acknowledge the cultural beliefs, worths, customs, language choices, and health practices of the neighborhoods that we serve and to use that understanding to produce favorable health results. We likewise acknowledge that each people has a various mindset and viewing our world which these distinctions typically result in ingenious options.
Trinity Health’s commitment to variety consists of a unified labor force (through training and education, recruitment, retention and advancement), dedication and responsibility, interaction, neighborhood collaborations, and provider variety.
Trinity Health.
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