MaineHealth

MaineHealth.

  • Scarborough, ME


  • Irreversible.

  • Full-time.

Summary

Position Summary

This is the very first level of a 4 level profession course in SBO Customer Service. The SBO Customer Service Associate’s interactions are a direct reflection on the MaineHealth brand name and should communicate a friendly, caring and expert mindset with all consumers. The SBO Customer Service Associate Level 1 will use a fundamental understanding of typical medical billing practices and the profits cycle procedure. The incumbent in this position might need assistance from senior members on the group. Novice abilities in Customer Service rules and call center metrics will be utilized. This function is accountable for addressing inbound call from clients, guarantors, and others such as insurer, lawyer workplaces, or other doctor, in addition to processing payments utilizing online module or payment gadget, guaranteeing payments are properly used to accounts. The incumbent will use tools and resources offered to research study accounts, recognize billing problems and utilize recognized workflows to inform the Revenue Cycle Team accountable for that location of know-how for complete evaluation and resolution. Pursue increasing software application understanding and earnings cycle finest practices in an effort to continue along profession development course.

Required Minimum Knowledge, Skills, and Abilities (KSAs) Education: High School graduate or GED/HiSET

  • License/Certifications: N/A
  • Experience: No experience needed
  • Keyboard/typing and information entry abilities needed
  • Computer experience is needed with Microsoft Word, Outlook, and web resources
  • Proficiency with, or the ability to be trained for, analytical and pursue services as an active member of the group
  • Competently operate in a high volume, hectic environment with composure
  • Perform and focus on several jobs at the same time

Additional Information MaineHealth is a health system whose members and affiliates consist of healthcare facilities, doctor practices, long-lasting care centers, house care companies, and assistance services. Find out more about this system at www.mainehealth.org

MaineHealth is a not-for-profit integrated health system including twelve regional medical facility systems, a thorough behavioral health care network, diagnostic services, house health companies, and over 22,000 workers. It is the biggest health system in northern New England and offers preventive care, medical diagnosis and treatment to 1.1 million locals in Maine and New Hampshire.

We provide advantages that support a person’s requirements for today and versatility to prepare for tomorrow. Our plan consists of health and oral insurance coverages, paid adult leave (readily available at a lot of places), retirement program, generous paid time off, and a lot more! Our extensive range of advantages are competitive, economical, and consist of options that satisfy particular, however ever altering, requires.

With a profession at any of the MaineHealth areas, you’ll be dealing with health care specialists that genuinely value individuals around them – both within the walls of the company and the communities that surround it. We are deeply purchased the health and wellbeing of our neighborhoods and workers. Our company believe in cultivating a workplace of strong dedication, thoughtful caring and constant enhancement. Our care – and the science behind that care – is leading rate. Join us and your capabilities will be challenged and improved as you take your profession to another level.

MaineHealth.

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