The Billing Support Analyst is accountable for reacting to numerous insurance policy holder billing questions. This consists of everyday systems deals to upgrade insurance policy holder protection or market information, along with the research study, resolution, and action to insurance policy holder billing issues such as declaration explanation or billing inconsistencies.
Policyholder Services
Edits and updates insurance policy holder associated modifications such as demographics and/or protections.
Resolves insurance policy holder queries and grievances relating to billing concerns gotten from customers, brokers and field workplaces in a prompt and expert way.
Partners with other internal departments, especially Underwriting and Medical Underwriting, on the recognition and approval of asked for insurance policy holder modifications that fall outdoors basic protection & timeframe limitations.
Works with local sales workplaces
Reviews and procedures month-to-month customer file( s).
Provides education, assistance, and assistance to online customers and their provider with regard to processing insurance policy holder updates and fundamental online registration assistance for jobs such as including protections and upgrading elections.
Provides assistance and topic knowledge to the Regional Service Organization (RSO) for brand-new and existing insurance policy holders to guarantee effective execution of RSL’s policies for the customer’s items. Produce and provide brand-new insurance policy holder administrative packages to the RSO in a precise and prompt way.
Sorts and distributes inner workplace mail.
Billing System
Supports billing systems improvements and item advancement efforts by playing an active function in different screening procedures.
Assists in the evaluation, research study, and resolution of inconsistencies, exceptions, and abnormalities assessed our everyday and month-to-month reports as they associate with different JSOX controls.
Projects
Collaborates with Information Services and the RSO Service group to establish options to broker and customer’s particular requirements, and to proactively communicate/document prospective concerns.
Identifies and advises procedure enhancements particularly concentrated on increasing performances and producing end user ease of usage.
Documents and preserves positional procedures and treatments.
Supports numerous training, marketing, and advertisement hoc jobs as designated by management.
Required Knowledge, Skills, Abilities and/or Related Experience
High School Diploma or comparable needed. Associates Degree in the location of Business Administration, Risk Management, Human Resources, or associated field chosen.
Minimum of 2 years associated worker advantages (or associated) experience is needed. Prior experience in a high volume premium processing and billing operation experience chosen.
Strong social relationship, issue resolving and customer care abilities.
Ability to research study, evaluate, and fix up billing problems and fundamental mathematical abilities.
Knowledge of special needs item offerings, legal requirements and policy particular strategy styles needed.
Ability to be well arranged, precise, information oriented and successfully handle time needed.
Proficient in Microsoft Office items with a strong understanding of Excel needed.
Professional organization temperament and the capability to operate in a busy, entrepreneurial capability with very little guidance are needed.
Ability to comprehend the complexities of both List Bill and Self-Administered expense processing.
Must have a high degree of versatility and a determination to get included and carry out in-depth and varied responsibilities when unique scenarios emerge (i.e. tasks, coordinate activity for “unique” policies, address Customer Service problems, and so on.)
Must work well in a multi-task, group- focused environment.
Ability to Travel: None
Work area might be versatile if authorized by the Company other than that position might not be carried out from another location from Colorado.
EEO Statement
Reliance Standard Life Insurance is a level playing field company. We stick to a policy of making work choices without regard to race, color, faith, sex, nationwide origin, citizenship, age or special needs, or any other category or particular safeguarded by federal or state law or policy. We ensure you that your chance for work with Reliance depends entirely on your certifications.
Reliance Standard
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