MetLife

MetLife.

  • Tampa, FL


  • Irreversible.

  • Full-time.

Area: Virtual in Tampa FL location

Role Value Proposition:

At MetLife, we look for to make a significant effect in the lives of our clients and our neighborhoods. In this function you will be accountable for providing high quality billing services and service quality for our National Account consumers. Assist in a working dialog with our internal company partners to offer ingenious options to the requirements of our Voluntary Benefits customers

Key Responsibilities:

  • Accountable for basic local and nationwide account clients. Consumers consist of single and multi-product group clients
  • Builds and keeps strong relationships with group consumers and internal partners. Functions as essential contact to call center on complicated problems. Solves and reacts straight to group consumer relating to billing queries and problems. Might consist of other internal partners in resolution. Takes part in escalation calls as billing specialist with Customer, Broker, Sales and Service as scenario warrants
  • Conducts proactive outreach to group clients concerning payment disparities, misdirected payments, money got without backup, missing out on remits, missing out on payments and overpayments. Deals circumstance particular options and services to help consumers
  • Educates consumers on the billing and remittance procedures and supplies continuous assistance and assistance to make billing administration simple for them
  • Performs functions vital to the precision of billing for appointed group clients consisting of: everyday evaluation and analysis of mistake reports; thriller management; billing vs remit inconsistencies; billing master schedule updates; last costs hold evaluation and release; eligibility updates and recognition of D&U. GVUL particular functions consist of: optimal premium computations and Schedule An evaluation and release
  • Proactively keeps an eye on billing transmission and payment procedures for designated block in order to avoid billing problems and prevent escalations
  • Completes group level reconciliations and payment history evaluation. Makes choices concerning refunds, write-offs and reinstatements
  • Determines suitable money allowance and supplies instructions to the Remittance Service Center for correct premium application
  • Reviews reports, carries out analysis and works to fix all mistakes arising from stopped working procedure guidelines, bad information requirements or file designs. Might need dealing with clients and partners to alter information procedures or procedures
  • Maintains comprehensive understanding of several billing/administrative systems, UIS and CDF to carry out billing functions. Needs understanding of eligibility and registration procedures together with working understanding of consumer payroll schedule and pay dates
  • Demonstrates outstanding customer support and relationship abilities with capability to interact plainly both verbally and in composing. Capability to deal with pressure scenarios (internal and external) with professionalism and tact

Essential Business Experience and Technical Skills:

Required:

  • High school Diploma
  • 1-2 years of work experience
  • Solid mathematics issue fixing abilities, consisting of attention to information, analytical thinking and decisiveness
  • Basic understanding of items, services, procedures, and systems
  • Strong customer support abilities
  • Strong interaction abilities
  • Strong analytical abilities
  • Ability to multi-task
  • Ability to work individually and in a group environment

Preferred:

  • Bachelor’s Degree
  • Advanced understanding of Excel.

Business Category

U.S. Business

Number of Openings

1

At MetLife, we’re leading the worldwide change of a market we’ve long specified. United in function, varied in point of view, we’re devoted to making a distinction in the lives of our consumers.

MetLife:

MetLife, through its subsidiaries and affiliates, is among the world’s leading monetary services business, offering insurance coverage, annuities, staff member advantages and property management to assist its private and institutional clients browse their shifting world. Established in 1868, MetLife has operations in more than 40 nations and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are among the biggest institutional financiers in the U.S. with $6424 billion of overall possessions under management since March 31,2021 We are ranked #46 on the Fortune 500 list for2021 In 2020, we were called to the Dow Jones Sustainability Index (DJSI) for the 5th year in a row. DJSI is an international index to track the leading sustainability-driven business. We are happy to have actually been called to Fortune publication’s 2021 list of the “World’s Most Admired Companies.”

MetLife is devoted to constructing a purpose-driven and inclusive culture that stimulates our individuals. Our workers work every day to assist construct a more positive future for individuals all over the world.

We wish to make it basic for all interested and competent prospects to get job opportunity with MetLife. For additional info about how to ask for an affordable lodging, please click the Disability Accommodations link listed below.

MetLife is a happy Equal Employment Opportunity and Affirmative Action company devoted to bring in, maintaining, and establishing a varied and inclusive labor force. All certified candidates will get factor to consider for work at MetLife without concerns to race, color, faith, sex (consisting of pregnancy, giving birth, or associated medical conditions), sexual preference, gender identity or expression, age, impairment, nationwide origin, marital or domestic/civil collaboration status, hereditary info, citizenship status, uniformed service member or veteran status, or any other particular safeguarded by law.

MetLife keeps a drug-free office.

For instant factor to consider, click the Apply Now button. You will be directed to finish an online profile. Upon conclusion, you will get an automatic verification e-mail validating you have actually effectively used to the task.

MetLife.

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