Northwestern Memorial Healthcare

Northwestern Memorial Healthcare

  • Naperville, IL
  • Permanent
  • Full-time
Company Description

At Northwestern Medicine, every client interaction makes a distinction in cultivating a favorable office. This patient-first method is what sets us apart as a leader in the health care market. As an essential part of our group, you’ll have the chance to join our mission for much better health care, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on offering competitive advantages: from tuition repayment and loan forgiveness to 401( k) matching and lifecycle advantages, we look after our staff members. Prepared to join our mission for much better?

Job Description

The Patient Services Rep shows the objective, vision, and worths of NM, abides by the company’s Code of Ethics and Corporate Compliance Program, and abide by all pertinent policies, treatments, standards and all other regulative and accreditation requirements.

The Patient Services Rep carries out client service functions in the medical practice workplace. This position makes sure greatest level of customer support is offered to the clients and business agents over the phone and face to face. The Patient Services Rep likewise carries out workplace responsibilities.

Responsibilities:

  • Greets clients as they go into the workplace. Obtains needed client info and carries out client registration, consisting of validating insurance coverage info and gathering co-pays and exceptional balances.
  • Obtains and updates client market details and business info from all clients.
  • Answers phone and schedules consultations.
  • Directs and records client calls as suitable.
  • Coordinates scheduling of outdoors screening for clients.
  • Serves as intermediary in between client and practice.
  • Provides back-up for scheduling consultations
  • Performs all elements of everyday operate in a way which adds to and makes sure an environment of client security and privacy.
  • Completes everyday reconciliation report to guarantee charges have actually been gotten in properly
  • Pulls charts and prepares them for the next day visits; files finished client charts daily.
  • Files test/procedure outcomes inpatient’s medical record after doctor has actually approved the outcomes.
  • Liaisons with business agents or possible staff members to ensure appropriate services are offered.
  • Reviews Epic chart prior to client consultations making certain approvals are within the past 12 months and the insurance coverage card is existing.
  • Responds to all medical record demands from clients, insurer, doctor workplaces, subpoenas, and legal demands per procedure.
  • Responds to all medical record demands from clients, insurance provider, doctor workplaces, subpoenas, and legal demands per procedure.

Qualifications

Required:

  • High School diploma or equivalent

Preferred:

  • Medical workplace coding experience
  • Previous doctor workplace or customer support experience

Additional Information

Northwestern Medicine is an affirmative action/equal chance company and does not discriminate in working with or work on the basis of age, sex, race, color, faith, nationwide origin, gender identity, veteran status, special needs, sexual preference or any other safeguarded status.

Northwestern Memorial Healthcare