Primary Purpose
Accountable for offering client focused care and functional assistance to the medical group to guarantee
an optimum client experience. Collaborates activities in the scientific locations and centers a smooth client
circulation. Assists with client information collection, carries out choose screenings and finishes medical workplace
works pertinent to area/assignment.
Education
- None.
Experience
- Must have 3 years of customer support experience, ideally in a medical/healthcare/health
insurance coverage setting.
- Patient registration experience chosen.
- Prefer conclusion naturally work towards a recognized medical terms.
- Medical Office Assistant experience or training a plus.
Skills or Special Abilities
- Must have the ability to work collaboratively with coworkers to provide patient/customer services that
goes beyond client expectations as evidenced by client fulfillment ratings.
- Must have the ability to show proficiency needed as suitable to specialized location.
- Must have shown interaction abilities to consist of above typical spoken abilities (heavy public
contact) and composed abilities. Multilingual abilities chosen.
- Must have familiarity with diagnostic ICD-9 CM coding and HCPCS-CPT4 treatment codes.
- Must have working understanding of medical terms.
- Must have the ability to show standard clerical abilities and working understanding of basic workplace
devices.
- Must be information oriented and have sharp analytical abilities to fix registration concerns as associated to
several groups consisting of third-party payors, doctors, clients and the system.
- Must have the ability to resolve issues within the standards of recognized policies and treatments.
- Must have the ability to adapt to numerous needs, moving concerns and fast modification.
- Virtual Care Only:
- Must have the ability to work collaboratively and efficiently with clients with severe health conditions
and barriers to care.
- Must have the ability to acknowledge and intensify medical choice making to proper staff member
of the multidisciplinary group.
- Must show strength in recording within an electronic health record with capability to
efficiently problem-solve when confronted with decision-making difficulties and intensify as
suitable.
- Confident with innovation, particularly electronic medical record, video encounters and
computer system applications.
Responsibilities
1. Efficiently carries out client service activities in coordination with medical group, consisting of however not
restricted to:
a. Ensures client and household convenience, security, personal privacy and privacy at all times.
b. Adapts work techniques to particularly accommodate the population-specific care requirements (physical,
psychosocial, cultural, age/developmental) of each client.
c. Greets clients and households making them feel welcome and desired.
d. Assists clients and households with instructions, questions and details as asked for. Guarantees
requirements are dealt with adequately.
e. Keeps clients and households notified of wait times and any other situations that might
effect the see.
f. Stays cognizant of clinical/area requirements to help with client care and circulation.
g. Assess client experience at the end of each see to figure out if client requirements were satisfied.
h. Virtual Care Only:
i. Proactively outreaches client using inspirational speaking with, showing efficient
and caring interaction to establish client trust and develop and keep
relationships to collect info, motivate client self-interest in health care, and
act on client developed objectives.
ii. Assists clients and households with health system navigation, making consultations, client
advocacy, decision of neighborhood resources to lower barriers to care, and assistance
set-up and initiation of electronic interaction modes (e-mail, MyChart, and so on).
2. Collaborates clinic/area activities and helps with company procedures according to requirements.
a. Performs pre-visit activities to collect client info from internal and external service or
entities to guarantee details is offered to the center group for the check out.
b. Checks the client into the center. Properly determines client prior to carrying out jobs. Evaluations
and updates client account to guarantee registration and protection is existing and total.
c. Confirms or confirms protection as required. Determines and refers clients for monetary therapy
as suitable.
d. Performs in advance money collections; gets, confirms and publishes cash deals following
Parkland money management policies and treatments. All cash should be represented through
the client accounting system and/or point of sale system. Confirms and finishes everyday
reconciliations that guarantee money deals are managed precisely and deposits made daily.
e. Assists with the procedure of internal and external consultations, recommendations and details
retrieval. Schedules consultations in accordance with scientific group regulation and client
desires/availability.
f. Performs charge capture and charge reconciliation to make sure encounters are total and
closed in a prompt way.
g. Virtual Care Only:
i. Collaborates with multidisciplinary group to enhance client access to care and lower
preventable company usage.
3. Files (paper or electronic) entirely, precisely, legibly and prompt.
a. Ensures relevant paperwork is acquired for registration and client see. Provides
description for all asked for kinds to make sure client understanding.
b. Performs information entry/documentation of client care consumption details.
c. Virtual Care Only:
i. Performs information entry/documentation of client encounter.
4. Assists with upkeep of center products and devices.
a. Assists with equipping and stock of products, as proper.
b. Keeps proper individuals notified of status of materials and devices.
c. Completes appropriation paperwork for products, devices and services, as relevant.
5. Practices client precaution and in association with website management:
a. Complies with appropriate hand health (hand washing/hand sanitizer gel/foam usage).
b. Applies or practices appropriate infection control approaches.
c. Identifies, remedies and/or reports security dangers at the time of discovery.
d. Identifies and/or helps with upkeep issues with devices, starts ask for work
order, and gets rid of from client care location, as suitable.
e. Informs Environmental Services when extra cleansing activities are required.
f. Virtual Care Only:
i. Elevates vital events and info relating to any quality-of-care issues to
multidisciplinary group.
6. Takes part in efficiency enhancement and quality efforts.
a. Participates in the system efficiency enhancement efforts.
b. Meets anticipated efficiency quality procedures as laid out for location( s) or obligation.
7. Based upon functional requirement, might be needed to carry out function in an alternate Parkland area.
Job Accountabilities
1. Recognizes methods to enhance work procedures and enhance client complete satisfaction. Makes
suggestions to manager, executes, and keeps an eye on outcomes as proper in assistance of
the total objectives of the department and Parkland.
2. Remains abreast of the most recent advancements, improvements, and patterns in the field by participating in
seminars/workshops, checking out expert journals, actively taking part in expert
companies, and/or keeping accreditation or licensure. Incorporates understanding got into
present work practices.
3. Maintains understanding of suitable guidelines, policies, policies, laws and standards that effect
the location. Establishes efficient internal controls created to promote adherence with relevant
laws, accreditation company requirements, and federal, state, and personal health insurance. Seeks
recommendations and assistance as required to make sure correct understanding.
Parkland Health and Hospital System restricts discrimination based upon age (40 or over), race, color, faith, sex (consisting of pregnancy), sexual preference, gender identity, gender expression, hereditary details, impairment, nationwide origin, marital status, political belief, or veteran status.
Parkland Health
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