Grey Forest Utilities.

  • San Antonio, TX


  • Long-term.

  • Full-time.

Competitive Pay & Medical Benefits within 90 Days

JOB SUMMARY: Provide impressive customer care for mostly inbound call that are for numerous client billing questions along with producing work order service demands. Furthermore there are a number of administrative jobs in concerns to publishing and fixing up payments, coordination of brand-new setups and follow up of overdue accounts.

Job information

  • Confers with clients by phone, online or face to face to supply info about services, produces work orders to open and closed accounts, and schedules services as required.
  • Post inbound payments utilizing the Remit Plus direct deposit devices. Fix up Remit Plus payment publishing overalls to AVR billing system amounts to.
  • Opens mail consisting of inbound payments and post to AVR billing system.
  • Receive money payments, post to AVR billing system and develop deposit slip.
  • Generate and mail termination notifications
  • Call consumers who have actually not paid to advise them of payment due, to prevent service termination.
  • Create, prepare work orders, and door wall mounts for non-payment service termination.
  • Data entry and filing related to: Logging payment batch numbers and quantities.
  • Enter e-mail meter readings, employed readings and sent by mail in meter readings gotten from consumers.
  • Process clients letter of credit reports.
  • Process client repeating payment applications.
  • Close finished work orders and look for exceptional work orders.
  • Coordinates the setup of meters for brand-new clients.
  • Coordinates the filing, archiving and disposal of records.
  • All other tasks as designated.

INTERFACE AND RELATIONSHIP:

Internal relations: All Grey Forest Utilities administrative and field personnel and all managers and supervisors.

External relations: Utility clients

ADDITIONAL JOB REQUIREMENTS: Strong experience of supplying customer support. General understanding of gas, its use and metering. Understanding of administrative and clerical treatments and systems such as MS Word, Excel, billing, e-mail, handling files and records.

Skills: Involves utilizing interaction and organizational abilities to achieve objectives. Communicate details successfully, active listening, checking out understanding, composing, time management, crucial thinking, service orientation, active knowing.

Abilities: Able to utilize crucial thinking, software application understanding; oral understanding and expression with speech clearness. Composed understanding, issue level of sensitivity, and deductive thinking.

Education: High School, employment school or associate degree or mix of education and experience as designated by the General Manger.

Experience: Previous job-related ability and understanding.

Grey Forest Utilities.

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