St. Luke's University Health Network

St. Luke’s University Health Network

  • Easton, PA
  • Permanent
  • Full-time
St. Luke’s takes pride in the abilities, experience and empathy of its workers. The workers of St. Luke’s are our most important possession! Separately and together, our workers are committed to pleasing the objective of our company which is a steadfast dedication to quality as we take care of the ill and hurt; inform doctors, nurses and other healthcare service providers; and enhance access to care in the neighborhoods we serve, despite a client’s capability to spend for healthcare. $1000 Sign On Bonus for Qualified Applicants.

The Medical Receptionist is accountable for carrying out workplace tasks, record keeping functions, and receptionist tasks, administrative and follow-up functions in order to help in the operation of a medical workplace. The Medical Receptionist will deal with and get guidance from the practice supervisor, doctors, nurse professionals and doctor assistants.

JOB DUTIES AND RESPONSIBILITIES:

  • Actively takes part in keeping and/or enhancing quality enhancement initiatives.Takes active function in assistance of group method to functions within the department:
  • Attends department conferences.
  • Actively gets involved as an employee in resolution of issues as they are determined.
  • Analyzes existing treatments, bringing recommendations for enhancement to the attention of staff member and managers for factor to consider.
  • Phones: Field inbound calls and react properly according to network procedures.
  • Determines and focuses on the nature of the inbound call
  • Responds to client interactions and paths total and precise messages to the proper person
  • Ensures client fulfillment at the end of each call
  • Office schedules:
  • Maintains client and doctor workplace schedules
  • Schedules client consultations according to the standards of the practice
  • Ensures client access to asked for company, when offered
  • Registration:
  • Greets clients in a respectful, timely, appealing way
  • Registers clients according to the standards of the practice
  • Verifies client demographics and insurance coverage info at each see.
  • Captures any barriers– i.e. language, vision, hearing etc. and reacts appropriately.
  • Maintains a constant client circulation, and encourages clients of hold-ups in schedule
  • Assist clients with the “welcome tablet” at check-in
  • Educate clients on MyChart and help with sign-up at check-in
  • Ensure all details is proper throughout insurance coverage confirmation procedure (RTE)
  • Verify all client authorizations are existing (ie: HIPPA, Financial Liability)
  • Exercises profundity and interaction abilities; shows an awareness of emergency situation circumstances and reacts properly.
  • Monitors and preserves client reception location, tidiness and sound level.
  • Possesses standard understanding of medical terms and coding.
  • Corrects charge evaluation mistakes. Manage registration/billing edits, practice registration mistakes and missing out on registration products in work ques daily.
  • Is familiar with fundamental medical insurance coverage ideas (i.e.: deductibles, co-insurance, fee-for-service, handled care)
  • Verifies and describes charges to the client. Gathers any quantities due sometimes of service. Offers client education as it associates with insurance coverage and balances owed. Accountable to liquidate and balance money drawer.
  • Sends everyday faxes to Central Scanning Team utilizing the proper fax sheet. Scans and indexes, as required. Stockpile not to surpass 72 hours.
  • Maintains recommendation work line and upgrade notes in order to interact with other departments.
  • Reviews in-basket clerical swimming pool messages and total needed info to clear the message.
  • Processes ask for medical records according to practice, State and HIPAA standards.
  • Follows opening and closing treatments as needed.

PHYSICAL AND SENSORY REQUIREMENTS:

Requires sitting, standing and strolling for extended time periods (approximately 8 hours sometimes). Needs continuous usage of fingers for client care, composing and computer system entry. Consistently utilizes upper extremities; periodic requirement to raise to 25 pounds. Sometimes push cart with materials as much as 30 pounds. Periodically push wheelchair with client weighing as much as 325 pounds. Frequently needs capability to stoop, flex and reach above shoulder level. Needs capability to hear regular discussion and excellent general, near and peripheral vision.

EDUCATION:

High School graduate or equivalent. Choice provided to graduates of certified medical assistant/administrative training programs.

TRAINING AND EXPERIENCE:

One year workplace experience in a comparable health care setting or graduate of certified medical assistant/administrative training program is chosen. Customer support experience is highly chosen.

Please finish your application utilizing your complete legal name and present house address. Make sure to consist of work history for the previous 7 (7) years, including your present company. In addition, you are motivated to publish a present resume, consisting of all work history, education, and/or accreditations and licenses, if appropriate. It is extremely advised that you produce a profile at the conclusion of sending your very first application. Thank you for your interest in St. Luke’s!!

St. Luke’s University Health Network

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