St. Luke's University Health Network

St. Luke’s University Health Network

  • Bethlehem, PA
  • Permanent
  • Full-time
St. Luke’s takes pride in the abilities, experience and empathy of its staff members. The workers of St. Luke’s are our most important property! Separately and together, our staff members are committed to pleasing the objective of our company which is a steady dedication to quality as we look after the ill and hurt; inform doctors, nurses and other healthcare companies; and enhance access to care in the neighborhoods we serve, despite a client’s capability to spend for healthcare. The Medical Receptionist is accountable for carrying out workplace tasks, recordkeeping functions, receptionist tasks, and administrative and follow-up functions to help in the operation of a medical workplace. The Medical Receptionist will deal with and get guidance from the practice supervisor, doctors, nurse specialists and doctor assistants.

ESSENTIAL FUNCTIONS:

  • Actively takes part in keeping and/or enhancing quality enhancement efforts, consisting of however not restricted to the Physician Billing computer system and client complete satisfaction study.
  • Maintains high level of skills on Physician Billing computer system.
  • Takes active function in assistance of group technique to functions within the department:
  • Attends department conferences.
  • Actively gets involved as an employee in resolution of issues as they are determined.
  • Analyzes existing treatments, bringing tips for enhancement to the attention of employee and managers for factor to consider.

Phones:

  • Answered in a considerate way.
  • Within 3 rings.
  • Identifying self and practice.
  • Determining and focusing on the nature of the inbound call.
  • Responds to client interactions and paths total and precise messages to the proper person.
  • Ensures client fulfillment at the end of each call.

Office schedules:

  • Maintains client and doctor workplace schedules
  • Schedules client consultations according to the standards of the practice.
  • Ensures client access to asked for supplier when offered

Registration:

  • Greets clients in a courteous, timely, valuable way
  • Registers clients according to the standards of the practice
  • Verifies client demographics and insurance coverage details at each check out.
  • Captures any barriers– i.e. language, vision, hearing etc.
  • Exercises profundity and interactions, shows an awareness of emergency situation scenarios.
  • Provides details, instructions and other support to the client as required.
  • Establish and preserve precise client records and record filing system.
  • Types, files, and disperses correspondence as directed.
  • Maintains a constant client circulation, and recommends clients of hold-ups in schedule.
  • Monitors and keeps client reception location; tidiness and sound level.
  • Review charge slips sent by doctor and precisely go into charge details, help doctor with precise coding info and procedure in a prompt style to the Central Business Office.
  • Be familiar with policies of different insurer.
  • Verifies and describes charges to the client. Gathers any quantities due sometimes of service. Offers client education as it associates with insurance coverage and balances owed.
  • Scans and indexes laboratories, seeks advice from and so on. Stockpile not to go beyond 72 hours.
  • Obtains and tracks client recommendations.
  • Advises medical personnel of any hearing or language barriers the client appears to have.
  • Responsible for dealing with the care group to supply administrative help, as required.
  • Processes ask for medical records according to practice, State and HIPAA standards.
  • Prepare various reports as asked for.
  • Coordinate products and devices requires with numerous departments and suppliers.
  • Open/close workplace as needed.
  • Receive, sort, and send out mail as required.
  • Maintains workplace products.

PHYSICAL AND SENSORY REQUIREMENTS:

Requires sitting, standing and strolling for extended amount of times (as much as 8 hours sometimes). Needs continuous usage of fingers for client care, composing and computer system entry. Regularly utilizes upper extremities; periodic requirement to raise to 25 pounds. Sometimes push cart with materials as much as 30 pounds. Sometimes push wheelchair with client weighing approximately 325 pounds. Frequently needs capability to stoop, flex and reach above shoulder level. Needs capability to hear typical discussion and great general, near and peripheral vision.

EDUCATION:

High School graduate or equivalent. Choice offered to graduates of certified medical assistant/administrative training programs.

TRAINING AND EXPERIENCE:

Customer service experience required.

Please finish your application utilizing your complete legal name and existing house address. Make certain to consist of work history for the previous 7 (7) years, including your present company. Furthermore, you are motivated to submit a present resume, consisting of all work history, education, and/or accreditations and licenses, if appropriate. It is extremely suggested that you produce a profile at the conclusion of sending your very first application. Thank you for your interest in St. Luke’s!!

St. Luke’s University Health Network

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