St. Luke's University Health Network

St. Luke’s University Health Network

  • Bethlehem, PA
  • Permanent
  • Full-time
St. Luke’s takes pride in the abilities, experience and empathy of its workers. The workers of St. Luke’s are our most important property! Separately and together, our workers are devoted to pleasing the objective of our company which is an undeviating dedication to quality as we take care of the ill and hurt; inform doctors, nurses and other healthcare companies; and enhance access to care in the neighborhoods we serve, no matter a client’s capability to spend for healthcare. The Medical Receptionist is accountable for carrying out workplace tasks, recordkeeping functions, receptionist tasks, and administrative and follow-up functions to help in the operation of a medical workplace. The Medical Receptionist will deal with and get guidance from the practice supervisor, doctors, nurse specialists and doctor assistants.

ESSENTIAL FUNCTIONS:

  • Actively takes part in keeping and/or enhancing quality enhancement efforts, consisting of however not restricted to the Physician Billing computer system and client complete satisfaction study.
  • Maintains high level of skills on Physician Billing computer system.
  • Takes active function in assistance of group method to functions within the department:
  • Attends department conferences.
  • Actively takes part as a staff member in resolution of issues as they are determined.
  • Analyzes present treatments, bringing recommendations for enhancement to the attention of staff member and managers for factor to consider.

Phones:

  • Answered in a polite way.
  • Within 3 rings.
  • Identifying self and practice.
  • Determining and focusing on the nature of the inbound call.
  • Responds to client interactions and paths total and precise messages to the proper person.
  • Ensures client fulfillment at the end of each call.

Office schedules:

  • Maintains client and doctor workplace schedules
  • Schedules client visits according to the standards of the practice.
  • Ensures client access to asked for supplier when offered

Registration:

  • Greets clients in a respectful, timely, handy way
  • Registers clients according to the standards of the practice
  • Verifies client demographics and insurance coverage info at each see.
  • Captures any barriers– i.e. language, vision, hearing etc.
  • Exercises profundity and interactions, shows an awareness of emergency situation scenarios.
  • Provides details, instructions and other support to the client as required.
  • Establish and keep precise client records and record filing system.
  • Types, files, and disperses correspondence as directed.
  • Maintains a constant client circulation, and encourages clients of hold-ups in schedule.
  • Monitors and keeps client reception location; tidiness and sound level.
  • Review charge slips sent by doctor and properly get in charge details, help doctor with precise coding details and procedure in a prompt style to the Central Business Office.
  • Be familiar with policies of different insurer.
  • Verifies and describes charges to the client. Gathers any quantities due sometimes of service. Supplies client education as it connects to insurance coverage and balances owed.
  • Scans and indexes laboratories, speaks with and so on. Stockpile not to go beyond 72 hours.
  • Obtains and tracks client recommendations.
  • Advises medical personnel of any hearing or language barriers the client appears to have.
  • Responsible for dealing with the care group to offer administrative help, as required.
  • Processes ask for medical records according to practice, State and HIPAA standards.
  • Prepare various reports as asked for.
  • Coordinate materials and devices requires with different departments and suppliers.
  • Open/close workplace as needed.
  • Receive, sort, and send out mail as required.
  • Maintains workplace products.

PHYSICAL AND SENSORY REQUIREMENTS:

Requires sitting, standing and strolling for extended time periods (approximately 8 hours sometimes). Needs consistent usage of fingers for client care, composing and computer system entry. Consistently utilizes upper extremities; periodic requirement to raise to 25 pounds. Sometimes push cart with materials approximately 30 pounds. Periodically push wheelchair with client weighing as much as 325 pounds. Frequently needs capability to stoop, flex and reach above shoulder level. Needs capability to hear typical discussion and great general, near and peripheral vision.

EDUCATION:

High School graduate or equivalent. Choice provided to graduates of recognized medical assistant/administrative training programs.

TRAINING AND EXPERIENCE:

Customer service experience required.

Please finish your application utilizing your complete legal name and present house address. Make sure to consist of work history for the previous 7 (7) years, including your present company. In addition, you are motivated to publish a present resume, consisting of all work history, education, and/or accreditations and licenses, if appropriate. It is extremely advised that you produce a profile at the conclusion of sending your very first application. Thank you for your interest in St. Luke’s!!

St. Luke’s University Health Network

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