Grey Forest Utilities.

  • San Antonio, TX


  • Irreversible.

  • Full-time.

Competitive Pay & Medical Benefits within 90 Days

JOB SUMMARY: Provide exceptional customer care for mostly inbound call that are for numerous consumer billing questions in addition to producing work order service demands. Furthermore there are numerous administrative jobs in concerns to publishing and fixing up payments, coordination of brand-new setups and follow up of overdue accounts.

Job information

  • Confers with clients by phone, online or personally to offer info about services, develops work orders to open and closed accounts, and schedules services as required.
  • Post inbound payments utilizing the Remit Plus direct deposit devices. Fix up Remit Plus payment publishing overalls to AVR billing system amounts to.
  • Opens mail consisting of inbound payments and post to AVR billing system.
  • Receive money payments, post to AVR billing system and develop deposit slip.
  • Generate and mail termination notifications
  • Call clients who have actually not paid to advise them of payment due, to prevent service termination.
  • Create, prepare work orders, and door wall mounts for non-payment service termination.
  • Data entry and filing related to: Logging payment batch numbers and quantities.
  • Enter e-mail meter readings, contacted readings and sent by mail in meter readings gotten from clients.
  • Process consumers letter of credit reports.
  • Process client repeating payment applications.
  • Close finished work orders and look for impressive work orders.
  • Coordinates the setup of meters for brand-new clients.
  • Coordinates the filing, archiving and disposal of records.
  • All other tasks as designated.

INTERFACE AND RELATIONSHIP:

Internal relations: All Grey Forest Utilities administrative and field personnel and all managers and supervisors.

External relations: Utility clients

ADDITIONAL JOB REQUIREMENTS: Strong experience of supplying client service. General understanding of gas, its use and metering. Understanding of administrative and clerical treatments and systems such as MS Word, Excel, billing, e-mail, handling files and records.

Skills: Involves utilizing interaction and organizational abilities to achieve objectives. Communicate details efficiently, active listening, checking out understanding, composing, time management, important thinking, service orientation, active knowing.

Abilities: Able to utilize crucial thinking, software application understanding; oral understanding and expression with speech clearness. Composed understanding, issue level of sensitivity, and deductive thinking.

Education: High School, employment school or associate degree or mix of education and experience as designated by the General Manger.

Experience: Previous job-related ability and understanding.

Grey Forest Utilities.

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