St. Luke’s University Health Network
- Easton, PA
- Permanent
- Full-time
The Medical Receptionist is accountable for carrying out workplace responsibilities, record keeping functions, and receptionist tasks, administrative and follow-up functions in order to help in the operation of a medical workplace. The Medical Receptionist will deal with and get guidance from the practice supervisor, doctors, nurse professionals and doctor assistants.
JOB DUTIES AND RESPONSIBILITIES:
- Actively takes part in keeping and/or enhancing quality enhancement initiatives.Takes active function in assistance of group method to functions within the department:
- Attends department conferences.
- Actively takes part as an employee in resolution of issues as they are recognized.
- Analyzes present treatments, bringing ideas for enhancement to the attention of staff member and managers for factor to consider.
- Phones: Field inbound calls and react properly according to network procedures.
- Determines and focuses on the nature of the inbound call
- Responds to client interactions and paths total and precise messages to the proper person
- Ensures client fulfillment at the end of each call
- Office schedules:
- Maintains client and doctor workplace schedules
- Schedules client consultations according to the standards of the practice
- Ensures client access to asked for service provider, when offered
- Registration:
- Greets clients in a respectful, timely, appealing way
- Registers clients according to the standards of the practice
- Verifies client demographics and insurance coverage info at each go to.
- Captures any barriers– i.e. language, vision, hearing etc. and reacts appropriately.
- Maintains a constant client circulation, and encourages clients of hold-ups in schedule
- Assist clients with the “welcome tablet” at check-in
- Educate clients on MyChart and help with sign-up at check-in
- Ensure all details is right throughout insurance coverage confirmation procedure (RTE)
- Verify all client permissions are existing (ie: HIPPA, Financial Liability)
- Exercises profundity and interaction abilities; shows an awareness of emergency situation scenarios and reacts properly.
- Monitors and keeps client reception location, tidiness and sound level.
- Possesses fundamental understanding of medical terms and coding.
- Corrects charge evaluation mistakes. Deal with registration/billing edits, practice registration mistakes and missing out on registration products in work ques daily.
- Is familiar with standard medical insurance coverage ideas (i.e.: deductibles, co-insurance, fee-for-service, handled care)
- Verifies and discusses charges to the client. Gathers any quantities due sometimes of service. Offers client education as it connects to insurance coverage and balances owed. Accountable to liquidate and balance money drawer.
- Sends everyday faxes to Central Scanning Team utilizing the appropriate fax sheet. Scans and indexes, as required. Stockpile not to go beyond 72 hours.
- Maintains recommendation work line and upgrade notes in order to interact with other departments.
- Reviews in-basket clerical swimming pool messages and total required details to clear the message.
- Processes ask for medical records according to practice, State and HIPAA standards.
- Follows opening and closing treatments as needed.
PHYSICAL AND SENSORY REQUIREMENTS:
Requires sitting, standing and strolling for extended amount of times (approximately 8 hours sometimes). Needs consistent usage of fingers for client care, composing and computer system entry. Consistently utilizes upper extremities; periodic requirement to raise to 25 pounds. Periodically push cart with materials approximately 30 pounds. Periodically push wheelchair with client weighing as much as 325 pounds. Routinely needs capability to stoop, flex and reach above shoulder level. Needs capability to hear regular discussion and excellent general, near and peripheral vision.
EDUCATION:
High School graduate or equivalent. Choice offered to graduates of recognized medical assistant/administrative training programs.
TRAINING AND EXPERIENCE:
One year workplace experience in a comparable health care setting or graduate of certified medical assistant/administrative training program is chosen. Client service experience is highly chosen.
Please finish your application utilizing your complete legal name and existing house address. Make certain to consist of work history for the previous 7 (7) years, including your present company. Furthermore, you are motivated to submit a present resume, consisting of all work history, education, and/or accreditations and licenses, if relevant. It is extremely suggested that you develop a profile at the conclusion of sending your very first application. Thank you for your interest in St. Luke’s!!
St. Luke’s University Health Network
- Apply Now
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