Sarnova

Sarnova.

  • Los Angeles, CA


  • Long-term.

  • Full-time.

Responsibilities and Qualifications

Summary:

The Client Relations Manager is accountable for the general management, maintenance and success of designated customer accounts and is accountable for arranging, handling, collaborating, managing and interacting activities of the account to invested celebrations. The Client Relations Manager works as account supervisor and as intermediary in between the customer and the business.

Essential Duties and Responsibilities:

  • Serve as the main point of contact for a significant customer or a group of customers and immediately react to all customer questions.
  • Manage the month-to-month closing and report generation/reconciliation procedure prior to launch to the customer.
  • Liaise with the operation’s processing group as needed to attend to customer requirements and keep an eye on customer deal processing.
  • Monitor and examine appointed customer accounts in order to guarantee precise and effective processing.
  • Identify prospective issues with customer accounts prior to they happen and works to get rid of future events. Functions to fix issues that do take place and to avoid them from repeating in the future.
  • Develop collective relationships throughout numerous departments and with external customers in order to achieve customer account objectives.
  • Develop and preserve understanding of customer credentialing and cost schedules.
  • Work at customer website to evaluate the requirements of the customer account and handle work circulation. Collaborates activities with the management group in getting brand-new accounts, consisting of such things as website audits and gos to.
  • Review and if needed, proper all customer month end reports prior to shipment to the customer.
  • Generate customer ad-hoc reports upon demand.
  • Work with customers throughout their budget plan setting procedure to guarantee aggressive and sensible targets are being set.
  • Create customer collection projection designs.
  • Create and provide customer efficiency discussions.
  • Establish customer health center connections for the invoice of client insurance coverage and market details.
  • Assist with the marketing of the business’s service lines.
  • Understand, assistance, implement and adhere to business policies, treatments and Standards of Business Ethics and Conduct.
  • Display a favorable mindset along with expert, courteous, thoughtful and considerate conduct and treatment of others in the course of tasks.
  • Other Duties as appointed

Skills/Experience Required:

  • Bachelor’s degree in company, Finance, Accounting or carefully associated field or a comparable quantity of pertinent market experience.
  • Prior customer service experience.
  • Medical/EMS billing experience is a plus.
  • Emergency Medical Technician (EMT) or Paramedic experience is a plus.
  • Financial, accounting, or receivables experience.
  • Able to handle numerous concurrent jobs.
  • Puts in the additional effort to satisfy due dates.
  • Flexible to manage unforeseen everyday difficulties.
  • Very strong composed and spoken interaction abilities.
  • Ability to examine information and recognize patterns.
  • Microsoft Office– Excel, Word, and PowerPoint
  • Crystal Reports/Business Objects or experience with reporting tools
  • Willingness to take a trip

Additional Requirements

  • Must work onsite at Clients workplace M-F: 8 a.m. – 5 p.m.
  • Downtown Los Angeles 200 N Spring St. Los Angeles CA 90012
  • Must be completely immunized and reveal evidence of Covid-19 Vaccination

Sarnova is an Equal Opportunity Employer. We provide a competitive income, commensurate with experience, together with a thorough advantages plan, consisting of 401 (k) Plan.

EEO/M/F/ Veterans/Disabled

Our objective is to be the very best partner for those who conserve and enhance clients’ lives. Quality in providing upon our objective depends on having a varied group that is empowered to bring their complete, genuine self to work every day. We make every effort to produce a work environment that shows the neighborhoods we serve, and we are enthusiastic about developing an inclusive office that promotes and values variety.

Sarnova.

  • Apply Now.