Sarnova

Sarnova.

  • Los Angeles, CA


  • Irreversible.

  • Full-time.

Responsibilities and Qualifications

Summary:

The Client Relations Manager is accountable for the general management, maintenance and success of appointed customer accounts and is accountable for arranging, handling, collaborating, managing and interacting activities of the account to invested celebrations. The Client Relations Manager works as account supervisor and as intermediary in between the customer and the business.

Essential Duties and Responsibilities:

  • Serve as the main point of contact for a significant customer or a group of customers and quickly react to all customer questions.
  • Manage the regular monthly closing and report generation/reconciliation procedure prior to launch to the customer.
  • Liaise with the operation’s processing group as needed to deal with customer requirements and keep track of customer deal processing.
  • Monitor and examine designated customer accounts in order to ensure precise and effective processing.
  • Identify prospective issues with customer accounts prior to they happen and works to get rid of future incidents. Functions to fix issues that do happen and to avoid them from repeating in the future.
  • Develop collective relationships throughout numerous departments and with external customers in order to achieve customer account objectives.
  • Develop and preserve understanding of customer credentialing and charge schedules.
  • Work at customer website to evaluate the requirements of the customer account and handle work circulation. Collaborates activities with the management group in obtaining brand-new accounts, consisting of such things as website audits and gos to.
  • Review and if needed, right all customer month end reports prior to shipment to the customer.
  • Generate customer ad-hoc reports upon demand.
  • Work with customers throughout their budget plan setting procedure to guarantee aggressive and practical targets are being set.
  • Create customer collection projection designs.
  • Create and provide customer efficiency discussions.
  • Establish customer medical facility connections for the invoice of client insurance coverage and group details.
  • Assist with the marketing of the business’s service lines.
  • Understand, assistance, impose and abide by business policies, treatments and Standards of Business Ethics and Conduct.
  • Display a favorable mindset in addition to expert, courteous, thoughtful and considerate conduct and treatment of others in the course of tasks.
  • Other Duties as appointed

Skills/Experience Required:

  • Bachelor’s degree in company, Finance, Accounting or carefully associated field or a comparable quantity of appropriate market experience.
  • Prior customer service experience.
  • Medical/EMS billing experience is a plus.
  • Emergency Medical Technician (EMT) or Paramedic experience is a plus.
  • Financial, accounting, or balance dues experience.
  • Able to handle several concurrent jobs.
  • Puts in the additional effort to fulfill due dates.
  • Flexible to deal with unforeseen everyday difficulties.
  • Very strong composed and spoken interaction abilities.
  • Ability to examine information and recognize patterns.
  • Microsoft Office– Excel, Word, and PowerPoint
  • Crystal Reports/Business Objects or experience with reporting tools
  • Willingness to take a trip

Additional Requirements

  • Must work onsite at Clients workplace M-F: 8 a.m. – 5 p.m.
  • Downtown Los Angeles 200 N Spring St. Los Angeles CA 90012
  • Must be completely immunized and reveal evidence of Covid-19 Vaccination

Sarnova is an Equal Opportunity Employer. We provide a competitive income, commensurate with experience, in addition to a detailed advantages plan, consisting of 401 (k) Plan.

EEO/M/F/ Veterans/Disabled

Our objective is to be the very best partner for those who conserve and enhance clients’ lives. Quality in providing upon our objective depends on having a varied group that is empowered to bring their complete, genuine self to work every day. We make every effort to develop an office that shows the neighborhoods we serve, and we are enthusiastic about developing an inclusive office that promotes and values variety.

Sarnova.

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