Los Angeles Times.

  • Los Angeles, CA


  • Long-term.

  • Full-time.

Sign up with the numerous skilled and ingenious employee who are making an effect every day at California Times, integrating Los Angeles Times and San Diego Union-Tribune, 2 of the most renowned media brand names in the country. Whether you enjoy to inform engaging stories or wish to drive our acclaimed powerhouse in brand-new instructions, the Los Angeles Times group is the location to be.

Job Description Summary

Plans, arranges and handles customer billing and collections activity and operations. Tasks consist of handling the timeline of customer billing and grace/collections interactions, upgrading client marketing messages and supervising the relationship with our billing supplier.

Job Description

Responsibilities:

  • Oversee and handle billing and grace timelines. Keep analytical info on billing timing, from shipment of billing to client payment, and suggest changes to billing timeline as required to produce most effective billing procedure.
  • Work with the Finance department to figure out finest methods to gather on unpaid memberships.
  • Oversee the relationship with our billing supplier, OSG. Deal with them to guarantee tidy and prompt information exchanges, record count recognition and keep supply of paper and envelopes.
  • Work with the Legal department to upgrade any necessary legal copy on billing interactions.
  • Coordinate with Consumer Marketing Acquisition and Retention on billing messaging material and billing application.
  • Develop and carry out billing analysis to recognize mistakes, inconsistencies and chances for cost savings or income improvement.
  • Collaborate with the Systems Operations and Customer Service departments to deal with consumer problems concerning billing disparities and mistakes. Help with processing and decreasing returned mail.
  • Manage and supervise rate application functions, consisting of managing the screening of brand-new rates.
  • Ensure customer billing activities remain in compliance with California Times policies, state and federal legal and regulative requirements.
  • Work in partnership with individuals from other departments, including IT, Customer Service and Finance.

Qualifications:

  • 1-2 years of experience in client billing, ideally in a membership service.
  • Excellent composed and spoken interaction abilities.
  • Strong attention to information and extremely arranged.
  • Strong analytical abilities – capability to examine information, draw suitable conclusions, and advise an option.
  • Ability to operate in a hectic, due date driven environment.
  • Able to focus on jobs efficiently and intensify in real-time if due dates are at threat.
  • 1-2 years of experience in a customer call center, or customer support function.
  • 1-2 years of experience in receivables.
  • Intermediate understanding of metrics and reporting.
  • Working understanding of membership rate structures to acknowledge and fix billing issues.
  • Excellent computer system abilities with efficiency in Microsoft Office, especially Excel.
  • Knowledge of market finest practices.
  • Results driven– Ensure treatments and procedures remain in location that cause quality outcomes and continuously reassess their efficiency to attain constant enhancement.
  • Customer Service Focus
  • Communication– Proficient spoken and written interaction abilities
  • Teamwork/ Collaboration
  • Adaptability
  • Planning/ Organizing

The Times needs that its workers who concern or operate at a physical L.A. Times worksite be totally immunized versus COVID-19 If you need a medical or spiritual lodging we will take part in the interactive procedure with you. Evidence of vaccination will be needed prior to entryway to a physical worksite. If we make you a deal and you are not yet immunized, we will accommodate a hold-up in start date.

Thank you for your interest in joining our group at the Los Angeles Times! We anticipate examining your application.

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