Employment Type: Full time
Shift:
Description:
POSITION FUNCTION
Performs day- to- day client service activities within the healthcare facility earnings operations of a designated Patient Business Services (PBS) area. Acts as part of a Customer care group at a designated PBS place accountable for making sure excellent consumer fulfillment through timely, precise and expert follow-up and resolution to client complaints, problems, concerns and general questions. This position reports to the Manager PFS Customer Support.
IMPORTANT FUNCTIONS
Understands, understands, includes, and demonstrates the Trinity Health Mission, Vision, and Worths in behaviors, practices, and choices.
Carries out client service activities handling various self-pay and insurance coverage billing and collection questions, requests and associated functions as part of the revenue cycle process for an assigned PBS place.
Helps patients in the resolution of billing concerns, which might include setting up payment strategies and responding to problems, issues and basic inquiries in a prompt, responsive and efficient manner.
Supplies comprehensive documentation and reports of client problems, concerns, interactions, actions taken and results in appropriate system( s).
Tracks trends of customer support encounters and suggestions for resolutions of the concerns and findings for the manager.
Deals with individually or escalates concerns impacting client problems and concerns to the Manager Customer Support.
Performs communication and follow-up processes related customer care and makes sure such activities are sent timely, tracked, trended and reported to crucial stakeholders.
Performs other duties as required and assigned by the supervisor.
Preserves a working understanding of relevant Federal, State, and local laws and guidelines, Trinity Health’s Integrity and Compliance Program and Standard Procedure, as well as other policies and treatments in order to make sure adherence in a way that reflects sincere, ethical, and professional habits.
MINIMUM QUALIFICATIONS
High school diploma or Partner’s degree in Accounting or Organization Administration or associated field, and at least one (1) year of experience and appropriate understanding of earnings cycle functions and systems working within a healthcare facility or clinic environment, a medical insurance company, managed care company or other health care monetary service setting, performing medical claims processing, financial counseling, financial clearance, accounting or client service activities or an equivalent mix of education and experience. Experience in a complex, multi-site environment preferred.
Previous service/call center experience with the capability to react to consumer queries and expectations in a highly efficient and effective way.
Excellent spoken and written communication skills and organizational capabilities.
Strong social abilities in interacting with internal and external clients, that includes the capability to interpret customer requirements and advising proper actions to satisfy consumer requirements.
Accuracy, attention to information and time management skills.
Ability to work individually and run keyboard and telephone effectively.
Standard understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
Completion of regulatory/mandatory accreditations and abilities validation proficiencies preferred
Should be comfortable operating in a collaborative, shared leadership environment.
Needs to have an individual existence that is defined by a sense of honesty, integrity, and caring with the capability to inspire and encourage others to promote the approach, mission, vision, goals, and worths of Trinity Health.
PHYSICAL AND PSYCHOLOGICAL REQUIREMENTS AND WORKING CONDITIONS
This position operates in a common office environment. The area is well lit, temperature managed and devoid of threats.
Incumbent interacts often, personally and over the phone, with people in all locations on item support problems.
Manual dexterity is required in order to operate a keyboard. Hearing is needed for extensive telephone and in person communication.
The environment in which the incumbent will work needs the capability to concentrate, meet due dates, deal with a number of projects at the same time and adjust to disturbances.
Must have the ability to set and organize own work concerns and adjust to them as they change frequently. Need to be able to work simultaneously on a range of tasks/projects in an environment that may be demanding with people having varied personalities and work styles.
Needs to have the capability to comply with Trinity Health policies and procedures
Trinity Health’s Dedication to Variety and Inclusion
Trinity Health uses about 133,000 coworkers at dozens of health centers and numerous university hospital in 22 states. Because we serve varied populations, our coworkers are trained to acknowledge the cultural beliefs, values, traditions, language choices, and health practices of the communities that we serve and to apply that understanding to produce positive health results. We likewise recognize that each of us has a various mindset and perceiving our world which these distinctions often cause innovative solutions.
Trinity Health’s dedication to diversity consists of a unified workforce (through training and education, recruitment, retention and advancement), dedication and accountability, interaction, community collaborations, and provider diversity.
Trinity Health.
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