Employment Type: Full-time
Shift: Day Shift
Description:
POSITION FUNCTION
Performs the day-to-day customer service activities within the medical facility revenue operations of a designated Client Company Providers (PBS) place. Serves as part of a Client service group at an appointed PBS location accountable for guaranteeing client satisfaction through prompt and expert follow-up to consumer grievances and problems. This position reports straight to the Manager PFS Customer Service.
VITAL FUNCTIONS
Understands, comprehends, includes, and demonstrates the Trinity Health Mission, Vision, and Values in habits, practices, and decisions.
Carries out everyday activities as part of a customer service team that deals with different self-pay and insurance billing and collection functions as part of the earnings cycle procedure for an appointed PBS area.
Assists patients to solve billing problems, deals with complaints, and sets up payment plans.
Files customer complaints, concerns, and interactions in proper system( s).
Tracks trends of customer support encounters and suggestions for resolutions of the concerns and findings for the supervisor.
Deals with or intensifies problems affecting customer grievances and issues to the Manager PFS Customer Support.
Carries out interaction and follow-up processes related Customer care and ensures such activities are submitted timely, tracked, trended and reported to key stakeholders.
Assists in the training and education of Customer support Representative I coworkers upon hire and continuous, and as new systems, procedures or payers are created.
Supplies problem resolution of problems as needed.
Carries out other duties as needed and appointed by the manager.
Preserves a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Integrity and Compliance Program and Code of Conduct, along with other policies and procedures in order to guarantee adherence in a way that shows sincere, ethical, and expert behavior.
MINIMUM CREDENTIALS
High school diploma or Partner’s degree in Accounting or Service Administration or associated field, and approximately three (3) years of experience and relevant knowledge of revenue cycle functions and systems working within a medical facility or clinic environment, a medical insurance business, managed care organization or other health care monetary service setting, performing medical claims processing, financial counseling, financial clearance, accounting or client service activities or an equivalent mix of education and experience. Experience in a complex, multi-site environment preferred.
Previous service/call center experience with the ability to react to client inquiries and expectations in an extremely effective and efficient manner.
Outstanding spoken and written communication abilities and organizational capabilities.
Strong interpersonal abilities in engaging with internal and external customers, which includes the ability to translate client requirements and suggesting appropriate actions to satisfy customer needs.
Accuracy, attention to detail and time management abilities.
Ability to work individually and operate keyboard and telephone successfully.
Standard understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
Must be comfortable operating in a collaborative, shared leadership environment
Conclusion of regulatory/mandatory certifications and abilities validation proficiencies chosen.
Should have a personal existence that is characterized by a sense of sincerity, stability, and caring with the ability to motivate and encourage others to promote the viewpoint, mission, vision, objectives, and values of Trinity Health.
PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS
This position runs in a normal workplace environment. The area is well lit, temperature controlled and devoid of threats.
Incumbent communicates often, personally and over the phone, with people in all locations on product support issues.
Manual dexterity is needed in order to operate a keyboard. Hearing is needed for extensive telephone and in person communication.
The environment in which the incumbent will work needs the ability to concentrate, meet due dates, deal with numerous jobs at the very same time and adjust to disruptions.
Must be able to set and organize own work priorities and adapt to them as they alter regularly. Should have the ability to work simultaneously on a range of tasks/projects in an environment that may be demanding with people having varied personalities and work designs.
Should have the capability to comply with Trinity Health policies and treatments.
Trinity Health’s Dedication to Diversity and Inclusion
Trinity Health uses about 133,000 associates at dozens of healthcare facilities and hundreds of health centers in 22 states. Due to the fact that we serve varied populations, our colleagues are trained to recognize the cultural beliefs, worths, customs, language choices, and health practices of the neighborhoods that we serve and to apply that knowledge to produce positive health outcomes. We also acknowledge that each of us has a different way of thinking and perceiving our world which these distinctions often lead to ingenious services.
Trinity Health’s dedication to diversity consists of a unified labor force (through training and education, recruitment, retention and development), commitment and responsibility, communication, community collaborations, and supplier diversity.
Trinity Health.
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